Right of withdrawal

Right of withdrawal from the contract

In accordance with the Consumer Protection Act of the Republic of Serbia (Official Gazette of RS, No. 62/2014), you have the right to withdraw from a distance contract without giving any reason, provided that you send the withdrawal statement to the trader within 14 days from the day the goods came into the possession of the consumer or of a third party designated by the consumer, other than the carrier.

By withdrawing from the contract you are released from all obligations, except for the cost of sending back the goods returned due to the withdrawal. You do not bear the return costs only if you received a defective or wrong product. The consumer must return the goods to the trader without delay, and no later than 14 days from the day the Statement of Withdrawal from the Contract form was sent.

Conditions for withdrawal

To exercise the right of withdrawal, the products must be unused, undamaged and in their original packaging, accompanied by the invoice (sent to the customer's e-mail) and the completed Statement of Withdrawal from the Contract form. Otherwise, the product will be returned to your address at your expense.

Refund

Under Article 33 of the Consumer Protection Act, if the consumer exercises the right of withdrawal, the contract is deemed never to have been concluded, and the obligations set out in Articles 34 and 35 of the Act apply. For sales contracts concluded off-premises or at a distance, the trader must refund the amount the consumer paid under the contract once the trader receives or collects the goods delivered to the consumer, or receives proof that the consumer has sent the goods back, whichever happens first.

The trader must refund the amount paid by the consumer without delay, and no later than 14 days from receiving the Statement of Withdrawal from the Contract form. Please note that refunds are made exclusively by payment to the customer's bank account.

Statement of withdrawal from the contract

Download the Statement of Withdrawal from a Distance Contract form, fill it in and send it by e-mail, by post to our registered office, or hand it in at your nearest store. The form is in Serbian.

Download the Statement of Withdrawal from the Contract form (Word, .docx)

Zvezda Forever d.o.o.
Registered office: Ljutice Bogdana 1a, 11040 Belgrade, Serbia
Phone: +381 11 6660818
E-mail: [email protected]

Once we receive your Statement of Withdrawal from the Contract form, you will promptly receive a confirmation of receipt together with instructions for returning the purchased product. If you have decided to withdraw from the purchase, please do not send the parcel on your own initiative, but only as agreed with the staff of Zvezda Forever d.o.o. Beograd.

The data you provide in the Statement of Withdrawal from the Contract form are used solely to record changes in the sales of Zvezda Forever d.o.o. Beograd, which will not store them or use them for any other purpose.