Items on sale

– Discounts are valid from the date of publication by the date published on site or while supplies last.
– Discount applies only to items on the site, except that it is not otherwise publish on the official site
– We reserve the right at any time discontinue discounts including an end before the date of termination of discount that is posted on the site.
– Prices on the site are displayed with calculated discount and on those prices there are no additional discount.
– We are trying the most to make all information on this site accurate, but very rarely errors may occur, and we will try to correct any error in the shortest period of time.

Replacement and returning of items

– You can return items within 14 working days from the date of receipt.
– Return the item packed in original packaging and mail it in the envelope or box to the address highlighted on the site. On that occasion, write your address correctly, because otherwise we will not be able to provide you with a refund.
– If we sent the wrong item we will bear the cost of return by sending another item of the same or a bit higher value than value of postage you have paid. Send item back to the address on the website and in the package insert proof of payment of postage.
– In return, all items MUST be in original condition – unworn and unused, otherwise we can not do refund.
– If your package is returned to us without our error, we can not accept expenses for second sending.
– In any case where a product is defective, we bear the cost of return in any other case we can not accept payment of expenses or expenses of second sending.

Conversion statement

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Refunds paid by a payment card

In the case of returning goods and return to the buyer who has previously paid in one of the credit card, in part or in full, regardless of the reason for the return, is required to make the refund only to VISA, EC / MC and Maestro payment which means that the bank will perform the request of the seller refund to the account.

Items with the service printing

– Items that do the servicing printing (jersey, mug …) are not subject to the right of claim, unless the product is damaged. We also do not bear responsibility if player changes the number or leaves the club.
– If you need adittional information visit page CONTACT and send your inquiry.


– It is recommended to check customs regulations for delivery country since it is possible that certain items or quantity of items can be subject to local customs import taxes.

Note on import and customs costs:
Purchases from outside of R.Serbia can result in import costs and taxes, which are levied once the product reaches its designated country. The potential extra costs resulting from customs clearance are to be paid by the recipient of the goods. Customs regulations vary from country to country. FC Red Star does not have any control over these costs and is unable to give any details on them. For further information, please contact your local customs authorities.

Privacy Policy and collection of personal data of users and their use

Our shop protects your privacy and uses technology that allows the best and safe way of using the Internet. This statement refers to the web site and control how their data collection and usage.
Using the web site, you consent to the treatment data in accordance with this statement.

Collecting personal information

Our shop collects personal information such as name, postal address, e-mail address and phone number. Red Star shop online also collects anonymous demographic information, which is not unique, such as age, gender, level of education.

Red Star Shop automatically collects data from your hard drive (cookies) or software on your computer. This information can include: your IP address, browser type, domain names from which you access, time and address access to web pages you’ve viewed on our website. This data is Red star shop online use in order to obtain general statistics regarding use of the website.

Using your personal data

Our shop is using “cookies” to adapt your use of our web site to your needs. A cookie is a text file saved to har drive of your computer by web server provider. Cookies can not be used to run programs or input viruses to your computer. Cookies are awarded separately and may only read the website service in the area where a cookie is saved.

Security of your Personal Information

Our shop is protecting your personal information from unauthorized access, use or disclosure. When personal information (such as credit card number) is transmitted through the web site, it is protected by encryption such as Secure Socket Layer (SSL) and 3-D Secure Technology.


If you have questions or complaints regarding privacy and security of your data, or if you have knowledge or suspicion of breach of privacy or security, please contact us at any of the following ways:

1. Call our Call Centre at telephone number: +381 11 666-0 -818.
2. Send e-mail to:
3. Send a letter to the mailing address: Zvezda Forever doo – Red Star shop online; Ljutice Bogdana 1a, 11000 Belgrade, Serbia

Protection of confidential data during online transactions on the appropriate payment amount

When payment of confidential information is transmitted through the public network in a sheltered (encrypted) form using 128-bit SSL and PKI system, as currently the most up-to-date technology.

Data security when shopping is guaranteed by the official credit card processor, Banca Intesa ad Beograd, and thus complete the process of payment is carried out on the pages of the bank.

Data on credit card at no time is not available to Zvezda Forever in the online-shop and can not be stored in the  on-line shop database or used for other purposes, and therefore Zvezda Forever can not be responsible for the abuse.